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PRIVACY POLICY AT LIMENDO

General information

  • Last update: 02.04.2019
  • This privacy policy applies to the entire LIMENDO service and its applications.
  • Responsible for the processing of personal data is LIMENDO Consulting vereinfachte GmbH with sole shareholder
  • Our data protection officer is Hannes Lösch
  • Only the German version of these data protection regulations is authoritative. It is possible that translations may not always be complete and up-to-date.

Scope of the Privacy Policy & Cookie Policy

Pursuant to Article 13 of Legislative Decree No. 196/2003 and the EU-DGPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, on the free movement of such data and repealing Directive 95/46/EC (Basic Regulation on Data Protection), Limendo Consulting vereinfachte GmbH mit einzigenm Gesellschafter (hereinafter referred to as LIMENDO) provides users with the following information:

Sent in advance that the Privacy Policy for interested parties, customers and suppliers of LIMENDO is published on the website https://limendo.com, this document describes the way in which the personal data of visitors to this website, hereinafter referred to as “users”, are treated. The terms and conditions set forth herein apply solely to this website and not to any other websites which may be linked from this website. This website https://limendo.com and any sub-domains, e.g. https://menu.limendo.com, are owned and managed by LIMENDO.

Users must read this document carefully before entering their personal data in online forms on this website or before registering personally and creating a user account and using the services of this website.

Person in charge

We, Limendo Consulting vereinfachte GmbH with sole shareholder, are the responsible person in the sense of the EU-GDPR i.e. the legal entity that decides on the purposes and means of the processing of personal data. Our contact details are as follows: Kapuzinerstrasse 5, 39011 Lana, Italy, e-mail: mail@limendo.com

Type of data treated and objectives of data treatment

When you access our website, information of a general nature is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider and the like. This is only information that does not allow any conclusions to be drawn about your person. This information is technically necessary for the correct delivery of content requested by you from websites and is mandatory when using the Internet. Anonymous information of this kind is statistically evaluated by us in order to optimize our Internet presence and the technology behind it.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Cookies

Like many other websites, we also use so-called “cookies”. Cookies are small text files that are transferred from a website server to your hard drive. This automatically provides us with certain data such as IP address, browser used, operating system via your computer and your connection to the Internet.

Cookies cannot be used to start programs or transfer viruses to a computer. The information contained in cookies enables us to make navigation easier for you and to display our web pages correctly.

Under no circumstances will the data collected by us be passed on to third parties or linked to personal data without your consent.

Of course, you can also view our website without cookies. Internet browsers are regularly set to accept cookies. You can deactivate the use of cookies at any time via the settings of your browser. Please use the help functions of your Internet browser to learn how to change these settings.

In addition, the European Interactive Digital Advertising Alliance at www.youronlinechoices.eu offers the possibility of deactivating non-technical cookies from third parties. Please note that some functions of our website may not work if you have disabled the use of cookies.

The website operator has a justified interest in the storage of cookies for the technically error-free and optimised provision of his services. The basis for data processing is Art. 6 para. 1 lit. f GDPR.

Registration on our website

When registering for the use of our personalised services, some personal data is collected, such as name, address, contact and communication data such as telephone number and e-mail address. If you are registered with us, you can access content and services that we only offer to registered users. Registered users also have the option of changing or deleting the data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time. We will also be pleased to correct or delete them at your request, provided there are no legal obligations to retain them. To contact us in this context, please use the contact details provided at the end of this privacy statement.

Our website is hosted on a European server and the servers are certified according to DIN ISO/IEC 27001.

The processing of the data entered in a contact form is therefore carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. For this purpose, an informal notification by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

SSL encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.

Newsletter

When you register to receive our newsletter, the data you provide will be used exclusively for this purpose. Subscribers may also be notified by email of circumstances relevant to the Service or registration (for example, changes in the newsletter offering or technical circumstances).

For an effective registration we need a valid e-mail address. In order to verify that a registration is actually carried out by the owner of an e-mail address, we use the “double opt-in” procedure. For this purpose, we log the order of the newsletter, the dispatch of a confirmation e-mail and the receipt of the reply requested herewith. Further data will not be collected. The data will be used exclusively for the newsletter dispatch and will not be passed on to third parties.

You can revoke your consent to the storage of your personal data and its use for newsletter dispatch at any time. In every newsletter you will find a corresponding link. You can also unsubscribe directly from this website at any time or inform us of your wish via the contact details given at the end of this data protection notice.

Our website uses the MailChimp service (service of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA) for the transmission of newsletters. MailChimp is subject to the EU-US Privacy Shield Framework.

The processing of the data entered in a contact form for the registration of newsletters is therefore carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. For this purpose, an informal notification by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request deletion, revoke your consent to storage or the purpose for data storage no longer applies (e.g. if you request us to be deleted from the newsletter). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Contact form

If you contact us by e-mail or contact form, the information you provide will be stored for the purpose of processing your inquiry and for possible follow-up questions.

Our website uses the MailChimp service (service of The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308 USA) to transmit contact forms. MailChimp is subject to the EU-US Privacy Shield Framework.

In our contact forms you have the possibility to determine to what extent you would like to be informed and contacted by us via various media.

We also use the services of Zoho in some more complex forms (Service of Zoho Corporation B.V., Hoogoorddreef 15, 1101 BA Amsterdam, Netherlands). Zoho is subject to the EU-US Privacy Shield Framework and all European data is stored in Europe.

We also use the Contact Form 7 WordPress plugin in some forms. In these forms no data are stored, but passed on only by email to us.

If you wish, we can inform you which forms are equipped with which technology. To contact us in this context, please use the contact details provided at the end of this privacy statement.

The processing of the data entered in a contact form is therefore carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. For this purpose, an informal notification by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Zoho SalesIQ

When you visit our website, anonymous usage data is collected using the ZOHO service SalesIQ (https://zoho.eu/salesiq). SalesIQ uses so-called “cookies”, which enable an analysis of our website. You can prevent this “tracking” by making the appropriate settings in your browser.

Zoho SalesIQ offers you a convenient way to communicate via a chat. You have the possibility to send us your name, your email address and a message or leave us a message.  Our employees will then get in touch with you. The chat messages are captured and stored. We assume your consent as soon as you contact us via the chat function and also document this consent.

The processing of data entered via chat is therefore carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. For this purpose, an informal notification by e-mail to us is sufficient. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.

The data entered by you in the contact form will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular retention periods – remain unaffected. Chat logs are only logged for evidence purposes. Further evaluations may only take place in anonymous form for statistical purposes. The stored chat logs are not forwarded to third parties.

Use of Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Inc. (following: Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website will generally be transmitted to and stored by Google on servers in the United States. However, due to the activation of IP anonymisation on these web pages, Google will previously shorten your IP address within Member States of the European Union or in other Contracting States to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services to website operators in connection with website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics is not combined with other data from Google.

This website uses the function “demographic features” of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of the site visitors. This data comes from interest-related advertising by Google and from visitor data from third parties. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google Account or generally prohibit the collection of your data by Google Analytics as described under “Objection to data collection”.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: Browser add-on to disable Google Analytics.

In addition or as an alternative to the Browser-Add-On you can prevent the tracking by Google Analytics on our pages by clicking this link. An opt-out cookie will be installed on your device. This will prevent Google Analytics from collecting cookies for this website and for this browser in the future as long as the cookie remains installed in your browser.

Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.

Use of script libraries (Google Web Fonts)

In order to present our content correctly and graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts/) on this website. Google Web Fonts are transferred to your browser’s cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.

Calling script libraries or font libraries automatically triggers a connection to the library operator. It is theoretically possible – but currently also unclear whether and, if so, for what purposes – for the operators of such libraries to collect data.

The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy/

Script libraries are used on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in delivering his website with the correct web fonts in order to present the Limendo brand correctly.

Limendo does not store any data in this context.

Use of Google Maps

This website uses Google Maps API to visually display geographic information. When Google Maps is used, Google also collects, processes and uses data on the use of the map functions by visitors. For more information about data processing by Google, please refer to the Google Privacy Notice. There you can also change your personal data protection settings in the data protection centre.

Detailed instructions on how to manage your own data related to Google products can be found here.

The use of Google Maps is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in providing its users with geographical information about its locations.

Limendo does not store any data in this context.

Google AdWords

Our website uses Google Conversion Tracking. If you have reached our website via an advertisement placed by Google, Google Adwords places a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages on our site and the cookie has not expired, we and Google may recognize that the user clicked on the ad and was directed to that page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information that personally identifies users.

If you do not wish to participate in tracking, you can reject the setting of a cookie required for this – for example via browser settings that generally deactivate the automatic setting of cookies or set your browser so that cookies are blocked by the domain “googleleadservices.com”.

Please note that you may not delete the opt-out cookies as long as you do not wish to record measurement data. If you have deleted all your cookies in your browser, you must set the respective opt-out cookie again.

Conversion cookies” are stored on the basis of Art. 6 para. 1 lit. f GDPR The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.

Use of Google Remarketing

This website uses the remarketing function of Google Inc. This function is used to present interest-related advertisements to website visitors within the Google advertising network. A so-called “cookie” is stored in the browser of the website visitor, which makes it possible to recognise the visitor when he visits websites belonging to the Google advertising network. On these pages, advertisements can be presented to the visitor, which refer to contents, which the visitor called up before on web pages, which use the Remarketing function of Google.
According to its own information, Google does not collect any personal data during this process. However, if you do not want Google’s remarketing feature to work, you can opt-out of it by setting your preferences at http://www.google.com/settings/ads . Alternatively, you can disable the use of cookies for interest-based advertising through the Advertising Network Initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

The data collected in your Google Account is only collected on the basis of your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a GDPR). In the case of data collection processes that are not merged into your Google Account (e.g. because you do not have a Google Account or have objected to the merging), the data collection is based on Art. 6 para. 1 lit. f GDPR. The justified interest results from the fact that the website operator has an interest in the anonymous analysis of the website visitors for advertising purposes.

Parts of this privacy statement were created with the privacy statement generator of activeMind AG.

Use of Facebook Website Customer Audience & Facebook Conversion Pixel

Facebook Website Customer Audiences

Within our website we use the “Website Custom Audiences” pixel of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. So-called counting pixels are integrated on our sides. When you visit our pages, the pixel-code establishes a direct connection between your browser and the Facebook server. Facebook thus receives information from your browser, among other things, that our page has been accessed by your terminal device. If you are a Facebook user, this allows Facebook to associate visiting our pages with your user account. We would like to point out that as the provider of the pages, we do not have any knowledge of the content of the transmitted data or its use by Facebook. We can only choose which segments of Facebook users (such as age, interests) our advertising should be displayed. We use one of two Custom Audiences working methods in which no data records, in particular no e-mail addresses of our users – neither encrypted nor unencrypted – are transmitted to Facebook. You can find more information about this in Facebook’s privacy policy at https://www.facebook.com/about/privacy/.

If you wish to object to the use of the Facebook Custom Audiences website, you can do so at https://www.facebook.com/ads/website_custom_audiences/ .

Conversion measurement with the conversion pixel of Facebook

We use the “conversion pixel” or visitor action pixel of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). By calling this pixel from your browser, Facebook can then recognize whether a Facebook ad was successful, e.g. whether it led to an online purchase. Facebook only provides us with statistical data without reference to a specific person. This allows us to measure the effectiveness of Facebook advertisements for statistical and market research purposes. In particular, if you are logged in to Facebook, we refer you to their data protection information https://www.facebook.com/about/privacy/.

Please go to www.facebook.com/settings?tab=ads if you want to revoke your consent to Conversion Pixel.

Conversion cookies” are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.

Yandex.Metrica

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f. of the GDPR), we act in accordance with the following principles GDPR) Yandex.Metrica, a web analysis service of Yandex Oy Limited Company (“Yandex”) from Finland. Yandex uses cookies. The information generated by the cookie about users’ use of the website is generally transmitted to and stored by Yandex on servers in Finland.

Yandex will use this information on our behalf in order to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services associated with the use of this online offer and the use of the Internet. Pseudonymous user profiles of the users can be created from the processed data. In addition, Yandex determined anonymous heat maps of user behavior on our pages and stores so-called anonymous sessions. In these sessions the website behaviour can be recorded anonymously.

The IP address transmitted by the user’s browser is not merged with other data from Yandex. Users may refuse the use of cookies by selecting the appropriate settings on their browser, they may also refuse the use of cookies by selecting the appropriate settings on their browser, they may refuse the collection of information by Google regarding the use of cookies and the processing of such information by Yandex by downloading and installing the browser plugin available on the Internet at: https://yandex.com/support/metrica/general/opt-out.xml.

Further information on the use of data by Yandex, the possibilities for setting up and objecting to data protection can be found in Yandex’s data protection declaration (https://yandex.com/legal/metrica_agreement/).

Conversion cookies” are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both his website and his advertising.

Stripe Inc.

In the backend of Limendo Menu we use services from Stripe Inc. to process our transactions.

The companies conclude their own contract with Stripe Inc. and register directly with Stripe Inc. Stripe Inc. has its own data protection declaration: https://stripe.com/IT/privacy

Lead Forensics

On the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation of our online offer in the sense of Art. 6 Para. 1 lit. f. of the GDPR), we act in accordance with the following principles GDPR), the service of Leads-Forensics from Great Britain.

Lead-Forensics will match your IP address with their database and provide us information about your company. The service is limited to company information.

Lead Forensics is used on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a justified interest in optimising the services for its users.

Data Handling Methods

The treatment of personal data is carried out by automated systems and/or manually and lasts only the time necessary to achieve the indicated purposes of data treatment, in conformity with the applicable legal provisions.

Voluntary nature of data input

Apart from the navigation data, it is up to the user to decide whether or not to enter personal data. The only consequence of not entering personal data may be that certain services of the website cannot be provided.

Processor, responsible person and person in charge of data processing

The processor of the personal data is LIMENDO, with headquarters at Kapuzinerstraße 5, 39011, Lana (BZ), Italy; which operates the website https://limendo.com Email. mail@limendo.com.

A person responsible for the processing of personal data is Mr dott. Hannes Lösch, email: hannes.loesch@limendo.com If you wish to receive the updated list of data controllers, please contact the company directly or the data controller indicated above.

Rights of the data subject

The data subject may contact the processor or the person in charge in order to exercise his/her rights, as provided for in art. 7 of Legislative Decree no. 196/2003, which is reproduced here in full and supplemented with passages from the EU-GDPR.

Art. 7 – Right of access to personal data and other rights

    1. The data subject is entitled to obtain confirmation of the existence or non-existence of personal data concerning him or her, even if not yet registered, and to communicate them in an intelligible form. The interested party has the right to obtain the following information: a) the origin of the personal data; b) the purpose and method of processing; c) the system applied in the case of processing by electronic means; d) the identification data of the data controller, of the data processors and of the representative in accordance with art. 5, par. 2; e) the subjects or categories of subjects to whom personal data may be communicated or who may become aware of it as appointed representative in the territory of the State, data processors or data processors (this right of access is also enshrined in art. 15 of the EU Data Protection Ordinance).
    2. The person concerned is entitled to receive the following:
      1. a) updating, rectification or, if interested, integration of the data (this right to rectification is also included in Art. 16 of the EU Data Protection Ordinance);
      2. b) the erasure, transformation into anonymous form or blocking of data not lawfully processed, including data the retention of which is not necessary for the purposes for which the data were collected or processed (this right to erasure is also found in Art. 17 EU-GDPR);
      3. c) the confirmation that the steps taken in a) and b) have been notified, also as regards their content, to those to whom the data have already been communicated, unless this is impossible or disproportionately burdensome in view of the right to be protected.
    3. The interested party has the right to oppose, in whole or in part: a) the processing of personal data concerning him/her for legitimate reasons, even if they are for the purpose of collection; b) the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for market research or sales communications (right of objection also in Art. 21 EU-GDPR).
    4. You have the right to demand that we restrict the processing of your data (right to restriction according to Art. 18 EU-GDPR).
    5. You have the right to have data which we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible person, this will only be done as far as it is technically feasible. (Right to data transfer according to 20 EU-GDPR)

Retention periods

We store personal data in accordance with the GDPR and comply with the statutory retention periods.

Changes to the data protection regulations

Over time, changes to these data protection provisions may be necessary and it is therefore recommended that users consult them frequently. LIMENDO will inform users of the existence of new versions of these provisions by means of links and references in appropriate places on the website, e.g. as a notice on the homepage. Where required by applicable law, LIMENDO will ask users to consent to specific data processing.